Returns & Exchange

We hope your order meets your expectations, however if you are dissatisfied with your order, or change your mind, you can return it for an exchange or refund (within 14 days from the date of dispatch).

Please contact our Customer Service team within 14 days of your original order shipment date, quoting your order number and we will explain how to return your product(s).

Please note we can only offer a refund if returned within 30 days from the date of dispatch.

Products must be returned in their original condition.

Unfortunately, we are unable to accept items back that have been opened or used, unless the product is damaged or defective.

If product is damaged or defective, please get in touch with us at and we would assist you in the resolution process.

Please note earrings cannot be returned due to hygienic reasons.

All Return shipping costs are solely the customer's responsibility. Your delivery cost will not be refunded.

Once we have received and processed your return, your return request will be processed promptly and are processed within 3 - 5  working days of receipt. 
Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange. 

Refunds will only be made against the original credit/debit card or PayPal account used.
Once we receive and inspect your return, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

When you return a product or products, we recommend you use a trackable shipping service or purchase shipping insurance.

Olette Jewellery will not be responsible for lost items during transit.